FIVE STAR EMPLOYER™ harnesses the power of recognition to create best-in-class workplaces. Originally conceived by Humetrics, a pioneering thought leader in hiring and retaining frontline workers and managers. Humetrics used its 45 years of experience working with hundreds of companies and thousands of managers to develop the framework for the FIVE STAR EMPLOYER Certification. Innovators in the human resources field, Humetrics is known for continuously bringing new thinking to bear as well as a portfolio of products to help firms of all kinds thrive.
Now encompassing an expert board of renowned Human Resources professionals to guide it’s development and growth, FIVE STAR EMPLOYER’s mission is help companies develop the people and culture practices to achieve long-term sustainable competitive advantage. Through the process of becoming certified, managers access employee ideas and opinions to understand what’s working. Managers also benchmark themselves against the competition and gain insight into best practices for culture building.
FIVE STAR EMPLOYER is the premiere certification organization for building better organizations through positive employee engagement and a work culture that excites.
Mel is one of North America’s leading authorities on how to recruit, hire, onboard, and retain Five Star employees. A pragmatic businessman, consultant, speaker, author, and trainer for over 40 years/ Mel is also the founder and president of Humetrics, a leading developer of systems and tools to recruit, select, and retain an exceptional workforce.
Mel has authored numerous research studies, white papers, and 100’s of articles. Mel’s seven books include the bestselling Hire Tough, Manage Easy, and The 5 Firsts: A Simple System to On-board, Engage and Retain Top Talent.
Mel was awarded the prestigious Certified Speaking Professional designation in 1999 and is a member of the Society for Human Resource Management. He has also served on numerous boards, including the Workforce Institute and the National Restaurant Association Educational Foundation
JoAnna specializes in creating more positive, value based and strengths-based workplaces where employees are motivated, and customers are happy and loyal. She helps her clients activate the link between positivity and profitability creating “great companies to work for and do business with.”
She is a highly rated speaker and a Certified Chief Happiness Officer through Florida International University and a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program.
She is certified in Neurolinguistics, The Art of Empowerment, and Applied Creative Thinking. She teaches workshops on Positive Leadership and does Positive Leadership Coaching for individuals and groups. She has served hundreds of organizations both large and small in all kinds of industries in for-profit and non-profit sectors. She is author of two books on Customer Loyalty and the illustrated gift book “54 Ways to Stay Positive in a Changing Challenging and Sometimes Negative World.” She is the Creator of The Practice of Positive Leadership E-Course.
Mark has over 30 years as a Human Resources professional, both as internal Director and Vice President of Human Resources, as well as principal in the Human Resources Consulting practice at PricewaterhouseCoopers and IBM. He has a history of partnering with business leaders to drive a people-centered culture that focuses on Sales, Safety, and Operations excellence, and delivering programs that drive corporate culture, employee performance, and financial results.
He as Bachelor’s degree in both Communication and Linguistics from the California State University at Northridge, and a Master’s degree in Communication from Brigham Young University. He taught at the University of Utah, the University of Southern California, and BYU-Sale Lake Center.
He has had the opportunity across many countries, including Canada (BC Hydro), the UK and South Africa (SAB Miller), Egypt (Ministry of Telecommunications and Ministry of Education), and the UAE (Etisalat). He has worked with several key companies in the oil and gas and power industries, including Texaco, IBM, Duke Energy, Marathon Oil, the Institute of Nuclear Power Operators, Southwestern Bell, and AOL.
He is married with five children and five grandchildren. He is a club master and vice president of the Midland Bridge Club.